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Terms & Conditions


Our Business Practice

FRS Countrywear is committed to providing excellent customer service, and we trade in manner which is legal, decent, honest, truthful and fair.

Our ethics

Many of our products are manufactured outside of the EU, sometimes in regions that have less stringent laws to protect their workers. We will never knowingly supply any product which is not from an ethically sound source. This means that we will never knowingly trade with a supplier that does not have minimum standards for health, safety and hygiene, wages and benefits, working hours, and freedom of association. Increasing numbers of our products use or are made from Fair Trade materials and organically produced fabrics. Look out for the Fair Trade logo next to the relevant products on our site.

Environmental and Waste Management Policies

FRS Countrywear is an ecommerce / mail-order company and as such we produce catalogues, package our products for shipping, and accumulate packaging waste from goods delivered to us from our suppliers. We are committed to minimising waste and maximising recycling wherever possible. Our commercial waste disposal conforms to industry legal standards. All our major business decisions in the future will take full account of the possible environmental consequences.

The terms and conditions apply to the use of the website and mail order catalogues. By placing an order with us, you are agreeing to accept these terms and conditions (The Conditions). Please note, these terms and conditions can potentially change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access the website. If you have any queries relating to our terms and conditions, please contact Customer Services before placing an order.

General Information is a trading website of FRS Countrywear Limited, Unit 1 Building 6, Stanmore Business Park, Bridgnorth, Shropshire, WV15 5HR. We are registered in England No. 4743411, VAT Registration 299199580. The following terms and conditions will apply between you and FRS Countrywear Limited, when you purchase an item from or by mail order. The terms do not affect your statutory rights.


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.




Cancelling an order

Returns Procedure



Cancellation Rights


All rights, including copyright, in the content of the web pages are owned or controlled by FRS Countrywear Limited. In accessing web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the web pages for any other purpose whatsoever without the prior written permission of FRS Countrywear Limited.

Third Party Information

We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for FRS Countrywear Limited products are those stated on the website or our printed catalogue. We cannot vouch for the reliability of prices stated on shopping directories or through any other third parties.


Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what FRS Countrywear Limited and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.


The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.