Shipping & Returns

Delivery Methods

We aim to deliver your purchase quickly and securely at the best price available.

All deliveries are Next Day (or ‘Express’ where next day is unavailable) and will usually require a signature as proof of delivery. It is often easier to have items delivered to your workplace or an address where there is usually someone available to sign. In some instances the goods can be left safe in a secure location that you specify, or a neighbour can sign for you. This is at your own risk – you can add these special instructions during the checkout.

We use Initial City Link, UPS or Royal Mail for deliveries dependant on the weight, value and destination of the goods. If you are unavailable to sign they will leave you a card so you can arrange redelivery. We monitor the progress of parcels sent by carrier and we may contact you if the driver is having difficulty finding you or to confirm that you have received the card.

Delivery Prices

Within the UK	We deliver to the UK for £4.00 + VAT (£4.70). Orders exceeding £200 (excluding VAT) in value are delivered free. Deliveries to the Channel Islands are £5.00 (zero VAT).
Selected EU Countries	Deliveries to France, Germany, Ireland and The Netherlands are sent at a cost of £7.50 + VAT (£8.81).
Rest of Europe	All other European deliveries are at a cost of £15.00.
North America	Deliveries to USA and Canada are at a cost of £15.00.
Rest of the World Please Note	Deliveries to anywhere else in the world are charged at £25.00. In certain exceptional circumstances of low value, high weight packages we may not be able to maintain these shipping rates. We will email you with a quotation and will not ship without your acceptance. Please always check that delivery costs are acceptable before proceeding.

Delivery Times

Each product displays the usual delivery time as a guide. Please note that this is not a guarantee – if you need to confirm availability please contact us. If we cannot deliver within the time indicated we will contact you as soon as possible to advise the updated delivery time. We aim to do this within 1 working day.

Items shown as ‘In stock’ are usually dispatched the same day for next day delivery (weekdays only, if ordered before 2.00pm). Stock levels are not ‘real time’ but are updated periodically throughout the day - there may be instances where an item shown as ‘In Stock’ is no longer available (e.g. multiple orders of a single product between updates). If you require urgent delivery we would always recommend you contact us to confirm real time availability and avoid disappointment.

Returns

You will receive a returns form with your order which can be used to send the item back for exchange or refund. Full instructions are provided on the form.

You can send an item back for any reason within 14 days - if an item is sent back unused we will exchange it for another product or provide a full refund.

You hold responsibility for the item until it reaches us so you should ensure that it is well packaged to avoid any damage in transit. Postage will be charged for replacements and the original postage charge is not refundable.

Cancellations

You may cancel your order for any reason prior to shipping and we will provide a full refund. Any items cancelled after we have shipped your order will need to be returned to us at your expense before we can refund the full value of the items (but not the postage). Returned items must be sent back unused in their original condition.