Free Delivery | Free Uk Returns

Delivery & Returns

Delivery Methods

We aim to deliver your purchase quickly and securely and all orders are sent using trackable services.

Many orders, particularly more valuable orders, require a signature as proof of delivery. It is often easier to have items delivered to your workplace or an address where there is usually someone available to sign. In some instances the goods can be left safe in a secure location that you specify, or a neighbour can sign for you. This is at your own risk – you can add these special instructions during the checkout.

We use DPD, UPS or Royal Mail for deliveries dependant on the weight, value and destination of the goods. If you are unavailable to sign they will leave you a card so you can arrange redelivery. We will also send you tracking details by email or SMS if you have provided these contact details to us

Delivery Prices

UK Mainland

Delivery Order Value Details Charges
Standard Delivery  Under £30 Monday to Friday, within 2 - 3 working days £2.95
 Over £30  Monday to Friday, within 2 - 3 working days  FREE
 Express Delivery Any Value   Orders placed before 3pm Monday to Friday will be delivered Next Working Day. Working Days excludes Saturday, Sunday and Bank Holidays. The Express service is only available if the option is displayed at the checkout.  £4.95

 Smaller orders are shipped by Royal Mail Tracked whilst larger / more valuable consignments are sent by DPD and include a 1 hour delivery window as standard.

 

Northern Ireland, Scottish Highlands & Islands, Isle of Man, Isle of Wight

Delivery Order Value Details Charges
Standard Delivery under 5kgs  Under £30 Monday to Friday, within 2 - 3 working days £2.95
 Over £30  Monday to Friday, within 2 - 3 working days  FREE
 Standard Delivery over 5kgs  Under £100  Monday to Friday, within 2 - 3 working days  £4.95
Over £100 Monday to Friday, within 2 - 3 working days FREE

 The postcodes in this zone are AB31, AB33 - 38, AB44 - 56, all BT, FK17-22, G83,HS1-9, all IM, IV1-28, IV33-39, IV40-51, IV55-56, KA27, KA28, KW1-3, KW5-17, PA21-33, PA35-40, PH18-26, PH30-42, PA20, PA34, PA41-48, PA60-78, PH42-44, TR21 - 25, and ZE1-3.  Smaller orders are shipped by Royal Mail Tracked whilst larger / more valuable consignments are sent by DPD Two Day service.

 

 Republic of Ireland

Delivery Order Value Details Charges
Standard Delivery  Under £50 Monday to Friday, within 2 - 3 working days £8.95
 Over £50  Monday to Friday, within 2 - 3 working days  FREE

 

 Euro Zone 1

Countries in this zone include Irish Republic, France, Germany, Belgium, Netherlands and Luxemburg.

Delivery Order Value Details Charges
Standard Delivery  Under £50 Monday to Friday, within 2 - 3 working days £8.95
 Over £50  Monday to Friday, within 2 - 3 working days  FREE

 Smaller orders are sent by Royal Mail Airsure and larger / more valuable orders are sent by DPD. 

 

Euro Zone 2

Countries in this zone include Austria, Denmark, Sweden, Spain, Finland, Italy, Greece and Portugal.

Delivery Order Value Details Charges
Standard Delivery  Under £75 Monday to Friday, within 5 working days £12.95
 Over £75  Monday to Friday, within 5 working days  FREE

 Smaller orders are sent by Royal Mail Airsure or International Signed For and larger / more valuable orders are sent by DPD. 

 

Outside of Europe

Unfortunately, we don't currently ship outside the European Economic Area.

 

Delivery Times

Each product displays the usual delivery time as a guide. Please note that this is not a guarantee – if you need to confirm availability please contact us. If an item is not available within the indicated delivery schedule we will contact you as soon as possible to advise the updated delivery time. We aim to do this within 1 working day although this can occasionally be longer during busy periods.

Items shown as ‘In stock’ are usually dispatched the same day for next day delivery (weekdays only, if ordered before 2.00pm). Although we always try to despatch the same day we receive the order, this may not be possible during busy periods. If you require urgent delivery we would always recommend you contact us to confirm shipment is possible and avoid disappointment.

Returns

All returns from the UK are free of charge.  You will receive a returns form / Postage Paid label with your order which can be used to send the item back for a refund. If you wish to change your item for another style, size or colour then please return for a refund and place a new order for the replacement items, either online or by phone on 08454 65 66 65.  This will allow the replacement items to get to you as quickly as possible.  Full returns instructions are provided on the form. If you've lost the form, please contact us and we will send you another.   If your return weighs more than 5kg or is over £500 value please contact us to arrange return.

You can send an item back for any reason within 14 days - if an item is sent back unused we will exchange it for another product or provide a full refund.  Items should be in their original condition. Pet owners should note that garments returned with animal hairs on them will be rejected. This can also apply to glitter / makeup which can be extremely difficult to remove without laundering. If you are a smoker, please do not smoke when trying on clothing items and do not leave them in a smoky room. The smell can be impossible to remove without laundering and can therefore lead to a return being rejected.

If you are outside the UK, unfortunately you are responsible for returns postage costs. 

You hold responsibility for the item until it reaches us so you should ensure that it is well packaged to avoid any damage in transit. 

DOWNLOAD RETURNS FORM HERE

Cancellations

You may cancel your order for any reason prior to shipping and we will provide a full refund. Any items cancelled after we have shipped your order will need to be returned to us before we can refund you. Returned items must be sent back unused in their original condition.

Tax and VAT

Most orders will be charged including VAT at the current rate. If your delivery address is outside the European Union (for example the Channel Islands) the VAT will be deducted in the checkout. You may be required to pay duty when you import the item - this is beyond our control and you, as the importer, will be liable for any taxes / duties charged. You should check such charges are acceptable before proceeding with the order.

Payment

We do not store or have access to credit card details, and this applies to both online and telephone orders.  All card processing is done via Verifone, and their Tier 1 PCI Compliant secure servers.  We use technology called pre-authorisation and this means we only charge your card at the point the goods are despatched.  When you place your order your details are checked, and the funds are reserved for the transaction by your bank.  Depending on your bank,  they may show this transaction in your online banking immediately or with other card types it is just deducted from your cleared funds.  Once the order is shipped, the pre-authoristaion is then flagged as completed and the amount is debited from your account.  It is eventually credited to our account 3 days later via the BACS system.

Should you decide to cancel the order prior to shipping, we therefore never complete the order and debit the funds.  In these cases, the pre-auth is automatically set to expire (usually 3 days after placing the order) and this makes the amount available again in your 'Cleared Funds'.